Thursday, January 31, 2013

Application icons are missing, but the application still launches

  • Icons do not display the correct image, but applications will still launch normally
  • This will happen if the contents of the Windows Installer cache are deleted
    • C:\Windows\Installer
  • Possible fixes:
    • Restore the files from backup
    • If similar applications are installed on another computer, you may be able to copy the files over from another computer 
    • Rebuild the computer 
  • There is no way to rebuild the cache if you do not have a backup. See http://support.microsoft.com/kb/2667628 for details
In a recent outage, this folder was deleted during patch deployment. Unclear if the root cause was Windows Update, Windows Installer, the patch installation, or the tool we're using to deploy patches.

It would be a good idea to check this folder before and after deploying patches.

 Broken Adobe, Office, and WinZip icons

Empty Windows Installer cache

Originally published: 1-31-2013